Payment and Refund Policy

Ordering, payment, cancellations and refunds at reporton follow the rules below, which form part of our terms. The prices shown on reporton.org apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.

Quotations and confirmation of an order

Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.

Paying invoices

Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder.

Cancelling or moving an appointment

You may cancel or reschedule a booked service up to two working days in advance at no cost, by telephone at 01743 358 214 or by email at [email protected]. If you cancel later than that, or if we cannot reach you at the agreed time, we may charge for work already performed and for expenses that can no longer be recovered, though we would rather offer you another appointment.

Cancellation on our side

Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.

Refunds and part-completed work

Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at [email protected], without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.

Complaints about our work

Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being completed, and can also be raised beforehand by telephone at 01743 358 214. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.